RUN AWAY FROM RAIN - MONTH TO MONTH SERVICE IS A ****

I am writing to formally lodge a complaint regarding my ongoing and unresolved attempts to cancel my RAIN 4G Unlimited account. Throughout 2025, I submitted multiple requests for cancellation, yet none of these have been acknowledged or actioned. This has resulted in continuous billing for a service I no longer use and have repeatedly attempted to terminate. One of the major issues I encountered is that your mobile app does not offer any option whatsoever to cancel an account, despite it being the only platform you direct customers to for account management. This forced me to seek alternative contact methods, only to discover that RAIN provides no functional or accessible communication channels - call centre agents promise to provide a solution but nothing comes out of it, no customer service email address, and no direct contact with an actual human being. Instead, customers are forced to interact with your AI chatbot. Unfortunately, the chatbot is extremely limited and unable to assist with account cancellations or escalate issues. It repeatedly loops through generic responses without offering any real solutions or the option to speak to a human agent. This has left me with no meaningful support, no way to resolve my issue, and no transparency regarding my cancellation requests. The lack of accessible customer support is unacceptable for any service provider, especially one that continues charging customers who are actively requesting to terminate their accounts. This situation has caused significant frustration and inconvenience, and I now require immediate intervention. I hereby request the following: 1. Immediate cancellation of my RAIN 4G Unlimited account. 2. Written confirmation of the cancellation.

Rain claims I owe them (R5,571.00) for a service I did NOT use. They must come and collect their device as I no longer have use for it. Should this issue remain unresolved, I will have no choice but to escalate it further through the Consumer Good and Services Ombud.