NH
Neill H
1 reviews | Active since Jun 2016
16 Apr 2024, 18:14
Rude customer care
So i am paying for a 30mbps line but only getting about 9mbps if i am lucky. Then for the past 3 days our net has been very irratic and constantly disconnecting, so I phone the call centre, get put through to a lady that keeps me on hold for 20 min while she is shouting and screaming to people in the background, when i asked are you going to help me or are you having a party she told me that is is saying goodbye to people going home and then just continued to scream to her friends and then put down the phone, and my problem is still not sorted.
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Replies (2)0
Replies (2)
Rain's replyOfficial
16 Apr 2024, 18:50Hi Niell H.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide you with feedback.
Regards,
Regards,
Rain
Rain's reply16 Apr 2024, 18:50
Official
Hi Niell H.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide you with feedback.
Regards,
Regards,
Rain
NH
Neill H's updateReviewer Update
18 Apr 2024, 16:45So finally on the 16th of april i got through to a very helpfull lady that assisted, phoned me back when she promised and sorted out my problem.
It is not rhe signal and optimisation the is the issue, it is the rude manner in which the first customer care agent treated me that was the unacceptable part.
Technology give out every once in a while, that is understandable, but to be treated in this manner by a customer care agent is unacceptable.
It is not rhe signal and optimisation the is the issue, it is the rude manner in which the first customer care agent treated me that was the unacceptable part.
Technology give out every once in a while, that is understandable, but to be treated in this manner by a customer care agent is unacceptable.
NH
Neill H's update18 Apr 2024, 16:45
Reviewer Update
So finally on the 16th of april i got through to a very helpfull lady that assisted, phoned me back when she promised and sorted out my problem.
It is not rhe signal and optimisation the is the issue, it is the rude manner in which the first customer care agent treated me that was the unacceptable part.
Technology give out every once in a while, that is understandable, but to be treated in this manner by a customer care agent is unacceptable.
It is not rhe signal and optimisation the is the issue, it is the rude manner in which the first customer care agent treated me that was the unacceptable part.
Technology give out every once in a while, that is understandable, but to be treated in this manner by a customer care agent is unacceptable.