RUDE AGENT MYA FROM RAIN

I am writing to follow up on a downgrade request I submitted on 15/09/2025. I initially contacted Rain and was informed by an agent that someone from the Billings or Finance department would reach out to me. Unfortunately, I did not receive any communication on that day.

I followed up again on Tuesday and spoke with Jessica, who reiterated the same information — that I should expect a call from a Billings agent. While I still did not receive a call, I would like to commend both agents for their professionalism and helpfulness during our interactions.

However, I am extremely disappointed with the service I received today. I spoke with an agent named Mya, whose conduct was unprofessional, disrespectful, and aggressive. She was unwilling to assist me and insisted that I accept her version of events, despite it contradicting what I had been told previously. Her tone and manner were inappropriate, and when I requested to speak with a supervisor, she informed me — quite arrogantly — that there was none and that I could only deal with her.

I also asked for an apology, which she refused to give. I felt dismissed and disrespected throughout the call, and I believe the way I was treated was unacceptable. Additionally, Mya did not provide a reference number for our interaction, despite saying she would send it — I have yet to receive it.

I kindly request that a supervisor review the recording of my call with Mya and provide feedback. I would appreciate a respectful response and an apology for the poor treatment I received. If this is the standard of customer service at Rain, it is deeply concerning.

Thank you for your attention to this matter.