******* wouldn’t recommend

So after going back and forth with rain for a long time I finally received my sim swap, they advised they could not halt service or cancel otherwise I’d have to open a whole new profile , when I received my sim it wasn’t working so I thought I’d probably have to pay before I can be reconnected , only got the option to pay the 25th of may , my bill was 175 then the next day it was 577, now they want me to pay this amount before they cancel even though I didn’t have internet access, they only time I’m receiving timeous response is when they want their money, ******* SERVICE , 0/10 would not recommend