******* Rain Sim Card

I bought the aim card on takealot and collected at a pick up point, Activated my sim and my R475 was taken out of my account and now I'm stuck in RICA process for the past 4Days but my money is gone?! What kind of nonsense is this? So Rain took my money from sim card that is not working and not even RICARD and life must just go on like nothing is happening?? This process is pathetic and at this moment I just want my Money Back and Cut this sim card in between and throw in the trash bin.