SN
Sbongile N

1 reviews | Active since May 2014

01 Jun 2022, 14:20

******* Rain network

I signed up for a 5g month to month contract with rain beginning of lockdown and it has never worked and i cancelled it as it was a hassle to get it to work. I gave them back their devices and my contract was cancelled even on the website on my profile. Now i see a year later they have been debiting my account ever since saying that they bill on an active sim and not data usage even though they see that I have never used their data in a year and a half. I want to be reimbursed for this as i cancelled and was ignored and not told the billing process as now they are billing me on a 4g sim whereas i had signed up for a 5g one. Even after my 5g cancellation they still continued to bill me and i had to fight now they back to their nonsense without me being aware its been happening all along. Rain i want my money..reimburse me whats due to me immediately.

0
Replies (2)
Rain
Rain's reply01 Jun 2022, 14:23
Official
Hi Sbongile 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
SN
Sbongile N's update02 Jun 2022, 13:47
Reviewer Update
Please respond as i have only ever taken out a 5G month to month contract with Rain and since returned your devices and cancelled the contract and now im being told i had a 4G one as well which im being charged on for an active Sim….where does the 4G contract come from?? I want my money that you have been *****ing from my account without my knowledge all these months