******* network and service

Nothing is as annoying as having lousy internet coverage and then when you call you wait for more than 30 min(on a charged call) and once you get to the consultant they hang up the phone on you. She couldn't give straight answers, she answered what I never asked then had the nerve to hang up the phone on me after I told her about my frustrations.

Honestly Zamele (I spoke to her on the 9th of January) needs to go back to training because she doesn't have listening skills. Please also tell your other consultants like Vk (I spoke to him on the 4th of January) to have better lying skills because there's honestly no use to tell me that the connection is fine on his end but I don't have connection when I look at my device.

To think I was paying for the full service but I couldn't even get constant connection for a mere 30 minutes is nuisance. If I were to say I was frustrated, I'd be putting it lightly. It would be great if I were to be reimbursed for the service I never got to enjoy for more than a month. I had to cancel because I was tired of endless so called support service which I never received. NB, stop sending emails saying "help is on the way" knowing very well that's utter nonsense.

I'd like to thank Nombulelo for her awesome service and answering my questions as I asked. It seems like she's only one of the few who know their job. Thank you Nombulelo.