SA
Sandra A
1 reviews | Active since Jul 2024
17 Dec 2024, 08:28
Rsfund
I paid rain on the 29 of November using my daughter's account then on the 1st of December rain deducted money on my account without an agreement. The I called them and they apologized saying they will refund me my money and it will take 7 - 10 working days. I called them after 10 days stating that I didn't get my money. They keep on saying they will call me back and resolve it. They never showed me the proof of refund and I spoke with my bank they haven't received the money. To me rain customer service is very POOR
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Dec 2024, 08:56Hi Sandra A.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply17 Dec 2024, 08:56
Official
Hi Sandra A.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
SA
Sandra A's updateReviewer Update
17 Dec 2024, 12:29There's no proof of refund on my email address. There's no attachment. Please I need that money in my account today
SA
Sandra A's update17 Dec 2024, 12:29
Reviewer Update
There's no proof of refund on my email address. There's no attachment. Please I need that money in my account today
SA
Sandra A's updateReviewer Update
17 Dec 2024, 14:46I just received an email from my bank and it clearly says you did not reverse my money into my account. Send me proof of refund now
SA
Sandra A's update17 Dec 2024, 14:46
Reviewer Update
I just received an email from my bank and it clearly says you did not reverse my money into my account. Send me proof of refund now