Router vs Refund

Rain neh,yoh I really don't know where to start,I have been with rain for two weeks and logged a call everyday,I was promised they will send through the technician,m still waiting for it even today,I just canceled my account and the only thing they mentioned is them coming to fetch their rooter ,I really have no problem with them taking their rooter I just need my refund that's all.Rain ke joke xem!!!!