ROUTER REPLACMENT/CANCEL

HOW DO I CANCEL THIS SERVICE???? I HAVE HAD BAD SERVICE WITH THE CONNECTION, YOU GUYS CAME AND REPLACED MY INSIDE ROUTER WITH AND OUTSIDE ROUTER, I AM CURERENTLY IN THE PROCESS OF MOVING AND YOUR AGENT TELLS ME I CANNOT GET THE ROUTER REPLACED??? THE ROUTER IS OUTSIDE PLEASE GET YOU TECHNICIAN TO COLLECT IT AND REMOVE IT OFF THE ROOF AND CANCEL MY SERVICE WITH YOU GUYS!!!