1 reviews | Active since Aug 2011
Router offline more than it is online.
Dear Rain team,
I reported the challenge with my router before. The solution provided was for me to reboot the router. It helped for a few days, and I now continuously have to reboot it. It is perfectly fine where it is situated. Off late i have to reboot the router 5 to 6 times a day. it goes off during loadshedding, then the electricity returns, but my router's network remains red. It last for an hour or more, then i reboot it, then it is on red for 45 to 60 minutes, until the network light is blue, then it takes another 30 -45 minutes for it to be fully operational, coz when the network light is o blue, the internet is not stable, it continuously buffers. This happens every day. At his very moment, after it took hours to be fully operational, it just went off on its own and the light is now red....should I now forever reboot the router. Please reconsider providing me with another router. I can't keep using alternative methods to supply internet and buy data with my own money, but I pay R569 monthly. Even the 2 rain Sim cards data is depleted because of this issue. I do not like to complain, as I tolerated the issue with the router that only started about 2 months ago, but now I cannot continue spending money on data, because I am unable to use my Wi-Fi.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
