rH
raeesah H
1 reviews | Active since Jun 2020
02 Apr 2024, 11:25
ROUTER JUST STOPPED WORKING
MY ROUTER JUST STOPPED WORKING I HAVENT HAD WIFI FOR THE LAST 3 DAYS I LOGGED A CALL ON MY RAIN AND IT WAS NOT ATTENDED TO I CALLED THE OFFICE AND WAS ADVISED THAT A TECHNICIAN NEEDS TO COME AND BRING A NEW ROUTER WHICH WILL TAKE UP TO 72 HOURS INORDER FOR THIS TO BE SORTED OUT, I FEEL THAT THIS IS RIDICULOUS AND EXTREMELY UNPROFESSIONAL THAT THIS CANNOT BE DEALT WITH URGENTLY! IT REALLY FRUSTRATES ME THAT RAIN IS QUICK TO CUT WIFI WHEN YOU DONT PAY BUT CANNOT ASSIST AS QUICK WHEN THE FAULT IS THEIRS.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Apr 2024, 11:34Hi Raeesah Haet,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Apr 2024, 11:34
Official
Hi Raeesah Haet,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
rH
raeesah H's updateReviewer Update
05 Apr 2024, 09:17 #***8 - Snowflake-Voice ***
#***8 - request a call #*** #***8 - rain billing support #***
3 referances and 72 hours later still no assistance, neither has anyone gotten back to me.
#***8 - request a call #*** #***8 - rain billing support #***
3 referances and 72 hours later still no assistance, neither has anyone gotten back to me.
rH
raeesah H's update05 Apr 2024, 09:17
Reviewer Update
#***8 - Snowflake-Voice ***
#***8 - request a call #*** #***8 - rain billing support #***
3 referances and 72 hours later still no assistance, neither has anyone gotten back to me.
#***8 - request a call #*** #***8 - rain billing support #***
3 referances and 72 hours later still no assistance, neither has anyone gotten back to me.
rH
raeesah H's updateReviewer Update
05 Apr 2024, 09:18just like i said quick to speak money but ****py assistance. i received the below yesterday.
Hey Raeesah,In line with inflation, we are updating our prices. From your 25 June payment onwards, your rainOne subscription will go up by R40 to a new price of R569 a month.Thanks,
rain
Hey Raeesah,In line with inflation, we are updating our prices. From your 25 June payment onwards, your rainOne subscription will go up by R40 to a new price of R569 a month.Thanks,
rain
rH
raeesah H's update05 Apr 2024, 09:18
Reviewer Update
just like i said quick to speak money but ****py assistance. i received the below yesterday.
Hey Raeesah,In line with inflation, we are updating our prices. From your 25 June payment onwards, your rainOne subscription will go up by R40 to a new price of R569 a month.Thanks,
rain
Hey Raeesah,In line with inflation, we are updating our prices. From your 25 June payment onwards, your rainOne subscription will go up by R40 to a new price of R569 a month.Thanks,
rain
rH
raeesah H's updateReviewer Update
05 Apr 2024, 09:35ANOTHER REFERANCE #***4 - Snowflake-Voice ***
I CALLED YOUR SUPPORT CONTACT CENTER AND WAS ADVISED THAT MY ISSUE WILL BE SORTED OUT IMMEDIATLY. YOUR AGENT ADVISED THAT THIS HAS BEEN ESCALATED ON THE 2ND AND TO DATE NO ASSISTANCE HAS BEEN RECEIVED FROM YOUR SIDE. SHE ALSO PROMISED THAT A TECHNICIAN WIL BE DISPATCHED TODAY. PLEASE HELP IN GETTIN THIS SORTED OUT TODAY.
I CALLED YOUR SUPPORT CONTACT CENTER AND WAS ADVISED THAT MY ISSUE WILL BE SORTED OUT IMMEDIATLY. YOUR AGENT ADVISED THAT THIS HAS BEEN ESCALATED ON THE 2ND AND TO DATE NO ASSISTANCE HAS BEEN RECEIVED FROM YOUR SIDE. SHE ALSO PROMISED THAT A TECHNICIAN WIL BE DISPATCHED TODAY. PLEASE HELP IN GETTIN THIS SORTED OUT TODAY.
rH
raeesah H's update05 Apr 2024, 09:35
Reviewer Update
ANOTHER REFERANCE #***4 - Snowflake-Voice ***
I CALLED YOUR SUPPORT CONTACT CENTER AND WAS ADVISED THAT MY ISSUE WILL BE SORTED OUT IMMEDIATLY. YOUR AGENT ADVISED THAT THIS HAS BEEN ESCALATED ON THE 2ND AND TO DATE NO ASSISTANCE HAS BEEN RECEIVED FROM YOUR SIDE. SHE ALSO PROMISED THAT A TECHNICIAN WIL BE DISPATCHED TODAY. PLEASE HELP IN GETTIN THIS SORTED OUT TODAY.
I CALLED YOUR SUPPORT CONTACT CENTER AND WAS ADVISED THAT MY ISSUE WILL BE SORTED OUT IMMEDIATLY. YOUR AGENT ADVISED THAT THIS HAS BEEN ESCALATED ON THE 2ND AND TO DATE NO ASSISTANCE HAS BEEN RECEIVED FROM YOUR SIDE. SHE ALSO PROMISED THAT A TECHNICIAN WIL BE DISPATCHED TODAY. PLEASE HELP IN GETTIN THIS SORTED OUT TODAY.
rH
raeesah H's updateReviewer Update
16 Apr 2024, 09:27ok so since we last spoke a technician came out and advised that there was nothing wrong with my router but the UPS I have needs to be bigger the router went on that day only and went off again, without my knowledge i received a mail from ccd couriers, i was not advised that a new router will be sent and that i needed to take the old one off the roof for the courier to be able to drop the new router. since receiving the new router a technician was not sent to install the new router, i called rain for assistance multiple times and have not received assistance, today i called and the agent advised me that i will have a technician at my place to assist today or tomorrow just after the call someone called me from rain and advised that they do not know how long it will take for the technician to come. today is the 16/04/2024 i really hope that i will not be charged the full amount for this month, the service I'm receiving is absolutely pathetic.
rH
raeesah H's update16 Apr 2024, 09:27
Reviewer Update
ok so since we last spoke a technician came out and advised that there was nothing wrong with my router but the UPS I have needs to be bigger the router went on that day only and went off again, without my knowledge i received a mail from ccd couriers, i was not advised that a new router will be sent and that i needed to take the old one off the roof for the courier to be able to drop the new router. since receiving the new router a technician was not sent to install the new router, i called rain for assistance multiple times and have not received assistance, today i called and the agent advised me that i will have a technician at my place to assist today or tomorrow just after the call someone called me from rain and advised that they do not know how long it will take for the technician to come. today is the 16/04/2024 i really hope that i will not be charged the full amount for this month, the service I'm receiving is absolutely pathetic.
rH
raeesah H's updateReviewer Update
16 Apr 2024, 09:31I received the new router on the When | Thu Apr 11, 2024 8am – 10am (UTC)
new reference numbers
#***8 - Snowflake-Voice ***
#***9 - request a call #***
#***3 - rain callback support#***
#***9 - Snowflake-Voice ***
#***8 - Snowflake-Voice ***
new reference numbers
#***8 - Snowflake-Voice ***
#***9 - request a call #***
#***3 - rain callback support#***
#***9 - Snowflake-Voice ***
#***8 - Snowflake-Voice ***
rH
raeesah H's update16 Apr 2024, 09:31
Reviewer Update
I received the new router on the When | Thu Apr 11, 2024 8am – 10am (UTC)
new reference numbers
#***8 - Snowflake-Voice ***
#***9 - request a call #***
#***3 - rain callback support#***
#***9 - Snowflake-Voice ***
#***8 - Snowflake-Voice ***
new reference numbers
#***8 - Snowflake-Voice ***
#***9 - request a call #***
#***3 - rain callback support#***
#***9 - Snowflake-Voice ***
#***8 - Snowflake-Voice ***