RK
Riana K
1 reviews | Active since Sept 2021
09 Sept 2025, 11:27
Router back at Rain, but they still debit my account for 2 months now.
Struggled 3 months to cancel rain, after I delivered the router to the nearest Rain store they still debit my account. Still struggling to get the last 2 payments back while they already have the router back.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
09 Sept 2025, 11:59 Hi Riana,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Sept 2025, 11:59
Official
Hi Riana,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RK
Riana K's updateReviewer Update
10 Sept 2025, 11:17Where can I send you proof that I tried to cancel rain since 2 June 2025. The rain was plugged in but we used the new service provider sometimes it jumped back to rain, but sure you can see that its only be used when it jumped. Your support team premised to get in touched with me to help with the cancelation process and to arrange to collect the router - nothing happened from 2 June 2025. You can check the conversations on the WhatsApp as well. I want my money back for the last 2 months - this was a delay on your side.
RK
Riana K's update10 Sept 2025, 11:17
Reviewer Update
Where can I send you proof that I tried to cancel rain since 2 June 2025. The rain was plugged in but we used the new service provider sometimes it jumped back to rain, but sure you can see that its only be used when it jumped. Your support team premised to get in touched with me to help with the cancelation process and to arrange to collect the router - nothing happened from 2 June 2025. You can check the conversations on the WhatsApp as well. I want my money back for the last 2 months - this was a delay on your side.
RK
Riana K's updateReviewer Update
10 Sept 2025, 14:47I kept the router plugged in cause I don't know how you cancel my service on your side. I waited to see some kind of message on the router telling me that the service is cancelled. That didn't happen - that is why I eventually unplugged it to return to you. I returned the router on the 11th of Aug but you still debit my account with the full R849, When I got the router, I also received it in the middle of the month - and you guys worked out payment according to that - so I want my money back from the 11th of August.
RK
Riana K's update10 Sept 2025, 14:47
Reviewer Update
I kept the router plugged in cause I don't know how you cancel my service on your side. I waited to see some kind of message on the router telling me that the service is cancelled. That didn't happen - that is why I eventually unplugged it to return to you. I returned the router on the 11th of Aug but you still debit my account with the full R849, When I got the router, I also received it in the middle of the month - and you guys worked out payment according to that - so I want my money back from the 11th of August.