****** router

My wifi router was ****** on Saturdag 22nd June and upon calling the call centre I was informed that I need to pay R4000 to replace it, no one has that kind of money laying around, I was never informed of such upon collection or via email this is daylight ******* as the company should have insurance on their routers, I think they are a money making business ad because they do not want to lose clients they are physically forced to stay because of this huge ridiculous amount.