CF
Chantell F
1 reviews | Active since May 2016
19 Dec 2022, 13:17
Rooter not working / no wifi
I logged a call on the Rain app last week but no one has gotten back to me up until today. The Rain rooter has no lights. There is no connection to wifi. The charger does not seem to be a problem as the light is green and seem to be working. I am not sure if there is a problem with the rooter itself. Please can someone assist me.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
19 Dec 2022, 13:19Hi Chantell .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
Rain's reply19 Dec 2022, 13:19
Official
Hi Chantell .
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
Rain's replyOfficial
19 Dec 2022, 13:25Please note that i have requested for a field technician to come over and investigate what could be the issue
Rain's reply19 Dec 2022, 13:25
Official
Please note that i have requested for a field technician to come over and investigate what could be the issue
CF
Chantell F's updateReviewer Update
19 Dec 2022, 14:28Hi thank you. What address do you have on your system? I have recently moved but
did change the address on the system. 49 Louisa Road, Louisa Park, unit 233, Celtisdal, Centurion. Do you know when he would be coming through?
did change the address on the system. 49 Louisa Road, Louisa Park, unit 233, Celtisdal, Centurion. Do you know when he would be coming through?
CF
Chantell F's update19 Dec 2022, 14:28
Reviewer Update
Hi thank you. What address do you have on your system? I have recently moved but
did change the address on the system. 49 Louisa Road, Louisa Park, unit 233, Celtisdal, Centurion. Do you know when he would be coming through?
did change the address on the system. 49 Louisa Road, Louisa Park, unit 233, Celtisdal, Centurion. Do you know when he would be coming through?
CF
Chantell F's updateReviewer Update
22 Dec 2022, 04:52Hi, the field agent did come to assist, and Wi-Fi was working on Tuesday evening when he left, but on Wednesday morning till now there is no Wi-Fi again.
CF
Chantell F's update22 Dec 2022, 04:52
Reviewer Update
Hi, the field agent did come to assist, and Wi-Fi was working on Tuesday evening when he left, but on Wednesday morning till now there is no Wi-Fi again.
CF
Chantell F's updateReviewer Update
22 Dec 2022, 12:29We did have load shedding on Wednesday as we gad loadshedding 3 times yesterday. We had loadshedding this morning from 6-8. It is still not working now and there is no loadshedding at this moment.
CF
Chantell F's update22 Dec 2022, 12:29
Reviewer Update
We did have load shedding on Wednesday as we gad loadshedding 3 times yesterday. We had loadshedding this morning from 6-8. It is still not working now and there is no loadshedding at this moment.
CF
Chantell F's updateReviewer Update
22 Dec 2022, 19:46I followed all the steps you gave me except for taking out the sim. The field agent that was here on Teusday placed the tower outside. I am unable to reach it. I still do not have connection
CF
Chantell F's update22 Dec 2022, 19:46
Reviewer Update
I followed all the steps you gave me except for taking out the sim. The field agent that was here on Teusday placed the tower outside. I am unable to reach it. I still do not have connection
CF
Chantell F's updateReviewer Update
01 Jan 2023, 09:06Good day, since 23 Dec 22 I have been without any internet and no one has come out to check as promised. I have been without internet for almost a month as I have previously in this month also struggled without internet. Payment however
was collected
in full from my bank account.
Will you be sending out someone to assist or Should I look for another service provider?
was collected
in full from my bank account.
Will you be sending out someone to assist or Should I look for another service provider?
CF
Chantell F's update01 Jan 2023, 09:06
Reviewer Update
Good day, since 23 Dec 22 I have been without any internet and no one has come out to check as promised. I have been without internet for almost a month as I have previously in this month also struggled without internet. Payment however
was collected
in full from my bank account.
Will you be sending out someone to assist or Should I look for another service provider?
was collected
in full from my bank account.
Will you be sending out someone to assist or Should I look for another service provider?