HX
Hazel X

1 reviews | Active since Mar 2020

08 Nov 2024, 09:28

Rooter not working

I have been having a bad experience with MY RAIN services as my rooter has not been connecting for the past 4 days. Reference number *** technical support team has not contacted me and I will discontinue my services if I dnt get assistance

0
Replies (12)
Rain
Rain's reply08 Nov 2024, 09:33
Official
Hi Hazel X,

Thank you for bringing your connection complaint to our attention, we're sorry to hear this has been your experience.

We will reach out to you shortly.

Regards,
rain.
HX
Hazel X's update08 Nov 2024, 18:18
Reviewer Update
Hy there thanks for feedback and patiently waiting to get this resolved ASAP with technician as I work remotely and I need connection
HX
Hazel X's update08 Nov 2024, 19:04
Reviewer Update
Thank you soumuch
HX
Hazel X's update09 Nov 2024, 11:50
Reviewer Update
Hi just to advise you that I have not received any calls from a consultant to arrange for today. But still waiting
HX
Hazel X's update10 Nov 2024, 10:37
Reviewer Update
Hy may I please request that your team resolve this tomorrow as I am suppose to have had no connection a whole week . This is urgent and I need urgent assistance
HX
Hazel X's update11 Nov 2024, 07:32
Reviewer Update
Hy may I please have the team arrive today as having no connection has no patience for me to wait for more then a week for this to be sorted . Otherwise I will have to discontinue the services and opt for another service provider. This is urgent
HX
Hazel X's update11 Nov 2024, 09:06
Reviewer Update
Hi there the consultant knows my number changed that called me to arrange. My number is ***. I was called on this number even when consultant was trying to sort out my router. Please use this number
HX
Hazel X's update11 Nov 2024, 09:10
Reviewer Update
Also please check on the rain app I updated with ***. I am no longer using 073464 number also you have my email to communicate with me as an alternative . Your team can they please arrive today
HX
Hazel X's update11 Nov 2024, 09:38
Reviewer Update
Thank
HX
Hazel X's update11 Nov 2024, 12:47
Reviewer Update
Hy just to advise the technician hasn’t arrived at the agreed time as he was suppose to be around 12pm …may the consultant call me as I can’t even calll to check as I also have to have a few errands to do today.
HX
Hazel X's update11 Nov 2024, 13:21
Reviewer Update
Thank you Rain for calling the technician to come today. The matter has been resolved and the rooter replaced. Thank you for putting the customer first , it been an unbearable week but thanks for keeping me in the loop and ensuring that I am reconnected again. Consultant was friendly and thank you once again
Rain
Rain's reply11 Nov 2024, 13:33
Official
Hi Hazel thulisile X

Thank you for those great words, we are glad to have provided you with a positive experience.

Regards
rain