Robbing customers their money for services not rendered

This is the second time I have a terrible experience with Rain. 1 1/2 year ago I called them asking to pause my Wifi for 3 months because I had personal issues. They never stopped the wifi service even aftee I called them numerous times asking them to stop. Eventually 3 months later I called them again asking to start the service again. Only to be told I owe them R3600 and it must be paid up before they can render their services. I was forced to pay them, because I needed wifi and my credit score wasnt good to look for another service provider.

Nkw again, I couldn't pay my wifi for January 2026. My payment date is the 15th of every month. Obviously payments are made in advance and if one is not paying services are stopped the next day. I called now to ask if it is possible to pay tomorrow and arrange change in dates, because I didnt have service as of the 16th of January till today because it will not be fair to pay again on the 15th of February. I am getting told that I owe R1178. My term from 15 Jan-15 Feb is not even over yet, but I am charged for 2 months. And why should I pay for services I didnt use? Argh, I told the consultant that Rain is a parasite who just suck consumers from their hard earned money. I will look for another service provider if they don't sort out my account in 48 hours. This is terrible