Risking My Credit Score

I lost my rain card and ordered a new one on the website mid last year. The new sim never came. I however came to notice last December that rain kept charging me even though the website reflected I was due to receive a replacement.

This was eventually fixed and I haven’t used their services in over a year. I was recently informed that I was owing and would be taken to creditors. You have no idea how arduous of a task it is to get ahold of this company and then speak to the relevant parties. I was patient and did so and received confirmation yesterday via email that my account had been cleared AGAIN with this reference number: #***9

So please tell me why the very next day (TODAY) rain support emails me again telling me my information has been forwarded as I’m still going. Where is the congruency? Where is the streamlined operating system? Where is the client history database? How are owned by so many powerful players yet operate worse than a movie theatre selling tickets?