****!! Rip-Offs!!

I sent a request on the 24 February 2026 to cancel my subscription by 28 February. I was told that I still need to pay the R625 in order to process cancellation. I was previously on post paid when i initially took out the 4G connection; then when i later upgraded to the Rain 101 5G I moved to prepaid. This I remember very well cause the month of the upgrade i had to pay twice which covered post paid subscription for the 4G and prepaid for the Rain 101 5G. Now, to my surprise I was told that i was on post paid and needed to pay the R625 in order for the cancellation to be processed. The connection to the router was disconnected on the 25th February apparently due to that "outstanding" amount. I unplugged the router and packed it in the box. I have asked them several times to arrange for pick up of their router as I am not using it. They have since been trying to deduct money from my bank card almost every day leaving me with numerous unpaid transactions; where i have made it clear about cancellation and that they should arrange pick up of their device. I am now receiving messages that I owe on several subscriptions; how is that possible with their router packed up since the 25th February 2026. To-date no one has called me to arrange pick up of their router but they continue raising unpaid charges on my bank account. Worst customer service ever!!!