******* contract price with no resolution

I downgraded my Rain from 5G to 4G. O was on the 499 unlimited package. Suddenly I'm paying 978 per month. For What RAIN. Your call centre agent said I should have cancelled the 5G. So in essence I'm paying for "5G AND 4G" THIS WAS NOT THE DEAL AND I SEE IR AS *****!!!!*MY RAIN ROUTER ISN'T EVEN WORKING. FIX IT. YOU ARE ********LY TAKING MONEY FROM MY ACCOUNT.