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Nduduzo N

1 reviews | Active since Jan 2020

11 Jun 2021, 09:11

Rip-off Company, worst 4G service in the market.

If the Hello Peter platform allowed us to put in a negative star rating I'd give this company a negative 5. They're 4G internet service is the worst in the market but ironically one of the most expensive. When you have an issue good luck trying to get ahold of them, you'll stand a better chance at becoming the president of the US then getting in touch with Rain. They may ghost you but they do not hesitate to take your money only to deliver mediocre service. I use their sim to do my work and on a specific day it was not work for more than half of the day. I requested an explanation as to what was going on and I am still waiting for a reply. Very convenient that now I have already paid them for the so called "24/7 unlimited data" but I now have to pay more money to other service providers to buy data in order for me to my work.

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Replies (1)
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Nduduzo N's update11 Jun 2021, 14:50
Reviewer Update
I had never complained about any company on Hello Peter (HP) until today. I was very unhappy with the how Rain treated me as a paying customer but I will come out and say that they responded quite effectively from the complaint I made on HP. Minutes after posting a complaint I received a call from a gentleman named Shailen and he was very professional and explained what was going and apologized for the experience I had received.

I was glad to see that our voices were being heard and my faith had been restored in a company that I had previously lost all hope.

Thank you for the good response.