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I took out a 4G data sim card with rain in February. I struggled with connectivity in the area and did not use any data. My data usage is 0 on all itemized bills; however they have been collecting R250 every month from April. I sent the query to their support and the consultant Steven Konyana did not respond to my refund request. I finally cancelled the sim card in last week; however they have taken money again from card today.