JV
Jaqueline V
1 reviews | Active since Nov 2017
13 Jul 2020, 14:26
Ridiculous service
I am extremely unhappy. I have placed and order in 25 June 2020. I paid the order on 25 June 2020. I am still awaiting delivery. I have lodged a query online every day since the 3rd of July with not a single call back. I tried to log in to track my order today, and low ans behold I cannot log in, with the exact same details I have been using since June. I reset my password to the exact one it was, and it does mot even allow me to log in with that.
This is ridiculous. I want a refund. I paid for something I cannot even use???? R499 to sit around and wait
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
13 Jul 2020, 14:30Hi Jaqueline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply13 Jul 2020, 14:30
Official
Hi Jaqueline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
JV
Jaqueline V's updateReviewer Update
21 Jul 2020, 19:26Good day. It is now the 21st, almost a month after I placed initial order, and I have no answers so far??? I have requested a call back, as I was told a refund is to be processed but have not received further news, RAM has been phoning and attempting delivery the whole of last week even though Rain confirmed the order was cancelled?
What do I do now? I need my refund.
What do I do now? I need my refund.
JV
Jaqueline V's update21 Jul 2020, 19:26
Reviewer Update
Good day. It is now the 21st, almost a month after I placed initial order, and I have no answers so far??? I have requested a call back, as I was told a refund is to be processed but have not received further news, RAM has been phoning and attempting delivery the whole of last week even though Rain confirmed the order was cancelled?
What do I do now? I need my refund.
What do I do now? I need my refund.