Ridiculous Service

Rain’s service is absolutely ridiculous. I got a new sim from them and followed the steps to port my number but it didn’t work. We tried following the steps on their FAQ page but that still didn’t work. I am unable to receive phone calls or use my old number to make calls. My mom then called in asking for assistance, they then sent an email saying I must download the Talk App, but I can’t because it’s not compatible with Apple. I then tried several times to call their call centre to which every time I’m told there’s high call volumes, I finally got through to someone last night after yet again long holding times, the agent then told me she can’t help me because I’m not the account holder (Fine, I understand POPI and the account is in my mothers name, but I am still a customer using one of their product and in no way did the agent try and assist me. It is also difficult for my mother to fix my sim issue when we don’t live in the same province) but then I requested to speak to a manager because we’ve been trying to sort this out for weeks and we’re getting nowhere. I’m then told there’s no manager available which doesn’t make sense considering your hours are 8 am - 8 pm, how do you have no type of management on the floor during your working hours for escalations? My issue is still not resolved after weeks of trying to get this fixed.