kM
katleho M

1 reviews | Active since May 2023

25 May 2023, 16:29

RIDICULOUS SERVICE !!!!!!!!!

RAIN IS DELIVERING A VERY RIDICULOUS SERVICE, I RECIEVED THE 5G ROUTER ON THE 22ND OF MAY 2023, THE TWO 4G SIMS ARE WORKING BUT THE 5G ONE WHICH IS INSIDE THE ROUTER ISNT REGISTRED YET, WHICH IS POINTLESS FOR ME SINCE I NEED THE 5G SIM TO WORK FOR INTERNET. I HAVE SPOKEN TO THEIR USELESS CONSULTANTS, MIHLALI, SANELE,SONI AND ENOMICA, I HAVE LOGGED A CALL WITH : ***... I'M GETTING NO ASSISTNACE, THEY HAVE THE GUTS TO DEBIT MY ACCOUNT AGAIN, BUT THEIR SERVICE IS STILL NOT WORKING, HOW RIDICULOUS IS THIS. YOUR SERVICE IS VERY BAD AND YOUR CALL CENTER AGENTS ARENT HELPFUL. THEY **** TO ME FOR 4 CONSUCUTIVE DAYS WITH NO HELP.

0
Replies (3)
Rain
Rain's reply25 May 2023, 16:34
Official
Hi Katleho.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain. 
kM
katleho M's update25 May 2023, 17:03
Reviewer Update
image.png 18.03 KB


Hello, the simcard is in the router.
and the router is switched ON

kM
katleho M's update25 May 2023, 17:30
Reviewer Update
Are you also going to ignore my query on the public platform?????????