Ridiculous

ordered 2 sim cards (4g for smartphones) on 28 January 2021, still not activated. one sim doesn't even have signal bars, tried the apn settings, but nothing. Phoned customer care, so rude, did not even try to help, said that I must wait 24hr after delivery, I was trying to explain the signal issue, but the lady just said 24hr and put the phone down. not explaining or trying to assist or mentioning the system upgrade or anything. cancelled my FNB contract and my MTN for this. If this problem doesn't get fixed I will cancel my sim cards and will insist on being refunded. Unbelievable for waiting so long to just be online or activated. RAIN knows there's a system upgrade, why not just explaining before we buy sim cards, then I wouldn't have cancelled my other contracts, and I would've waited until month end.