Rica processes

Purchased my sim card at takealot. I paid 300 rands and registered it. I experience trouble with rica online. I called the support team, they said i should email my documents, which i did 2 days ago. Even now I am still waiting for rica. When i call, the call centre agent said i should wait 24 hours, now is 48 hours still my sin card is not yet ricad. My 300 is gone but i do not have data. I am exhausted from calling the rain call centre. I feel cheated. I regret why i bought the simcard. I am cancelling, I want my money back