BM
Bruce M
1 reviews | Active since Jul 2020
03 Aug 2020, 14:50
RICA ACTIVATION SMS NOT RECEIVED AND POOR CUSTOMER SERVICE.
I bought a SIM card last week and didn't receive the sms notification to that will have a link to allow me to RICA. The customer service hasn't attended to my email at all. Strangely, they seem to be very active in commenting on hellopeter.
What are you guys doing? How can you be so active on a 3rd party website and not on your own customer service help portals? All of these bad reviews could be minimised if you just focus on your service instead of PR comments.
I have been charged for the service that I haven't used and doubtful that I will use. How do I get a refund?
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Aug 2020, 14:51Hi Bruce
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply03 Aug 2020, 14:51
Official
Hi Bruce
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
BM
Bruce M's updateReviewer Update
03 Aug 2020, 15:02Hi Fatima,
If your agents can make calls, how come they can't receive calls? It would really help if they could.
I hope your automated message lives up to the promise unlike your support email.
If your agents can make calls, how come they can't receive calls? It would really help if they could.
I hope your automated message lives up to the promise unlike your support email.
BM
Bruce M's update03 Aug 2020, 15:02
Reviewer Update
Hi Fatima,
If your agents can make calls, how come they can't receive calls? It would really help if they could.
I hope your automated message lives up to the promise unlike your support email.
If your agents can make calls, how come they can't receive calls? It would really help if they could.
I hope your automated message lives up to the promise unlike your support email.
BM
Bruce M's updateReviewer Update
04 Aug 2020, 14:07Hi,
Yesterday, I received a call from Kealan A close to the close of business hours. He requested my documents and I emailed them. However it, approaching close of business again today and still I have received my RICA Notification. It's suppose to take 2 hrs. So, it only leads me to think that he hasn't done it. If so, this is really disappointing and leads me to want my refund.
How do you expect to keep your jobs when you're allowing Rain to lose customers?
Yesterday, I received a call from Kealan A close to the close of business hours. He requested my documents and I emailed them. However it, approaching close of business again today and still I have received my RICA Notification. It's suppose to take 2 hrs. So, it only leads me to think that he hasn't done it. If so, this is really disappointing and leads me to want my refund.
How do you expect to keep your jobs when you're allowing Rain to lose customers?
BM
Bruce M's update04 Aug 2020, 14:07
Reviewer Update
Hi,
Yesterday, I received a call from Kealan A close to the close of business hours. He requested my documents and I emailed them. However it, approaching close of business again today and still I have received my RICA Notification. It's suppose to take 2 hrs. So, it only leads me to think that he hasn't done it. If so, this is really disappointing and leads me to want my refund.
How do you expect to keep your jobs when you're allowing Rain to lose customers?
Yesterday, I received a call from Kealan A close to the close of business hours. He requested my documents and I emailed them. However it, approaching close of business again today and still I have received my RICA Notification. It's suppose to take 2 hrs. So, it only leads me to think that he hasn't done it. If so, this is really disappointing and leads me to want my refund.
How do you expect to keep your jobs when you're allowing Rain to lose customers?