RG
Richard G

1 reviews | Active since Jan 2021

01 Feb 2025, 09:49

RIAN WI-FI COMPANY

I upgraded to the Rain one Wi-Fi after agreeing to cancel the previous one with them. It’s been three months, three long phone calls (last one waited forever & unanswered) & multiple emails sent! Reference numbers for each time I tried contacting them :- ***2 … ***4 …***5 … ***2… ***0… ***8 !?!?!?! Of the first two calls, (ALWAYS SPOKE TO FOREIGNERS WHO ADMITTED THEY WERE OVERSEES)I explained that for the past three months I’VE BEEN DEBITED FOR BOTH CONTRACTS !!! They said they will look into it…ha ha ha??? They have refused to answer me, no correspondence or feedback whatsoever!?!?! EVEN TRIED CANCELING & NO RESPONSE…BUT ARE TAKING MY MONEY TWICE MONTHLY … DON’T GO WITH THEM…TOO MUCH ***** WITH THIS COMPANY!!!

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Replies (1)
Rain
Rain's reply01 Feb 2025, 10:10
Official
Hi Richard G,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.