JS
Johan S

1 reviews | Active since Jun 2016

19 Feb 2021, 18:48

RIAN Internet Service - Bunch of *******

Absolute **** Service

I called their call centre about 5 times this moring. If you do not select sales, they do not pick up - if they transfer you, they cut you off. I bought a 4G Uncapped sim card from them that I wanted delivered to my son in Cape Town. I send him all the required signed documents as well as delegation of authority. They used RAM Hand to Hand couriers. I explained to them that I life in Secunda and not in Cape Town, but the device is needed in Cape Town. They refuse to understand and they also refuse to put you through to senior management - clearly and indication of their incompetency. I threaded to cancel the purchased, clearly this did not bother them. After reviewing their review on the internet it seems to me that bad service as their number one priority. Please be aware that if you purchase anything from you and they have your money, you have no right to get your parcel if you are not there in person. This is clearly **** - they are a bunch of *******

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Replies (1)
Rain
Rain's reply20 Feb 2021, 07:19
Official
Good morning Johan.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket please visit our website and open a ticket so that we can assist you?

Stay safe.

Regards
Mosa