Revolting customers service

I orderd a sim swap , the sim was delivered but the sim card information was not updated on my profile therefore im unable to connect to the internet. I have submitted multiple tickets which received no response. I thought calling them might solve the problem but i was proven wrong. After being kept on hold for a while and spending R 100 on the calls because their number is not toll free.I spoke to two agents who sounded competent but unfortunately thas where the competence stops, after both individuals said the right things but just like our government zero follow through. As im writing this review im still waiting to be assisted.