Review of Rain (Rain Wi-Fi / Rain Mobile Data Services)

My experience with Rain has been extremely frustrating. When I took out a contract with them in 2021, I was told it was a month-to-month service, but at no point did anyone explain that the SIM card would remain active – and continue to accumulate charges – even if I was not using it or not making payments. The fact that the SIM stays active unless you formally cancel was never mentioned to me.

I stopped using the service, assuming that since it was month-to-month, it would simply fall away if I wasn’t using it. Years later, Rain is now billing me for an account I did not use and is asking me to enter into a payment arrangement. This is unacceptable, especially because the information was not clearly disclosed upfront.

Their customer service has been just as disappointing. The agents do not explain things properly, and the overall communication around cancellations and billing is terrible. I’m essentially being asked to pay for a service I never used and was never properly advised about.

Overall, my experience with Rain has been negative, and I’m extremely dissatisfied with the lack of transparency and poor customer service.