Rethink Rain

Once again Rain is being problematic. I have been with them for a year and 7 months now and have had no problems with payment. Today i received a message telling me that they did not receive payment. Initially and for the past year and a half the payment has gone off as a recurring card purchase with no problems ever. Today this payment did not receive permission from my bank as it is now wanting to be deducted as an online payment which is why it was rejected. Rain did not inform nor ask us to accommodate any such changes. I have been onto my app and have seen the change which they made no request for i am livid with Rains continual incompetence and bad service. Been wanting to cancel for a while and against my better judgement kept referring friends. So irritated right now!