Resolve ASAP or cancel

I now regret taking up rain, just paying for nothing if the internet is not slow then it's not connecting at all it has been 2 weeks now no internet. Resolve or come collect your router I'll seek another ISP will rather get Mweb or supersonic their service is quick and reliable. This is unacceptable I've complained about this twice already this year and no one seems to care. No one gets back to me all I get is ref number. Latest Reference Number: *** no one bothered to call as yet.