Resolution or Cancellation

I am writing this to express my absolute frustration regarding the complete lack of internet service at my property for the past three days. Frankly, the level of "support" I have received thus far is unacceptable. I spoke with a technician who suggested that my router is "old" and lacks "correct calibration." I was promised a follow-up call with feedback and a solution, but—predictably—no one has bothered to contact me. Here is the reality of the situation: Zero Service: I have had no stable connection for 72 hours. Broken Promises: Your team failed to call back as promised, leaving me in the dark. Paying for Nothing: I am still being billed for a high-speed connection that is currently non-existent. I use this connection for work and this downtime is costing me more than just the monthly subscription fee. I am not interested in more vague excuses about "calibration". I require one of two things immediately: A definitive fix: Send a technician with a modern, functioning router to restore the service I am paying for. Immediate Cancellation: If you are unable to provide a stable connection, consider this my formal notice to terminate my contract effective immediately without penalty, so I can find a provider that actually delivers on their service agreement.