CF
Chantel F
1 reviews | Active since May 2018
30 Oct 2022, 17:44
Reset connection
Can you please reset our connection, our internet is running at 0.58mbps.
Helpful (0)
Replies (65)0
Replies (65)
Rain's replyOfficial
30 Oct 2022, 17:55Hi Chantel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply30 Oct 2022, 17:55
Official
Hi Chantel
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
30 Oct 2022, 17:56 Hi Chantel
Please note I have detached you from the network, please turn off your device for 10 minutes and then test the connection
Please note I have detached you from the network, please turn off your device for 10 minutes and then test the connection
Best regards,
Rain's reply30 Oct 2022, 17:56
Official
Hi Chantel
Please note I have detached you from the network, please turn off your device for 10 minutes and then test the connection
Please note I have detached you from the network, please turn off your device for 10 minutes and then test the connection
Best regards,
CF
Chantel F's updateReviewer Update
04 Nov 2022, 14:47Can you please reset the connection on our *** sim card its been off since this morning. Thank you
CF
Chantel F's update04 Nov 2022, 14:47
Reviewer Update
Can you please reset the connection on our *** sim card its been off since this morning. Thank you
Rain's replyOfficial
04 Nov 2022, 15:11Please note that there is an alarm on the nearest site in the area. Our technicians are working on sorting out the issue.
Best regards,
Rain's reply04 Nov 2022, 15:11
Official
Please note that there is an alarm on the nearest site in the area. Our technicians are working on sorting out the issue.
Best regards,
CF
Chantel F's updateReviewer Update
16 Nov 2022, 16:38Good day, the internet on *** has been off for over a hour, can you please reset the sim card.
CF
Chantel F's update16 Nov 2022, 16:38
Reviewer Update
Good day, the internet on *** has been off for over a hour, can you please reset the sim card.
Rain's replyOfficial
16 Nov 2022, 16:53Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
I do apologize for the inconvenience
Best regards,
Rain's reply16 Nov 2022, 16:53
Official
Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
I do apologize for the inconvenience
Best regards,
Rain's replyOfficial
16 Nov 2022, 16:54Hi Chantel.
I have delatched your sim card. Please turn off your device for 10 minutes and then test the connection.
I have delatched your sim card. Please turn off your device for 10 minutes and then test the connection.
Best regards,
Rain's reply16 Nov 2022, 16:54
Official
Hi Chantel.
I have delatched your sim card. Please turn off your device for 10 minutes and then test the connection.
I have delatched your sim card. Please turn off your device for 10 minutes and then test the connection.
Best regards,
CF
Chantel F's updateReviewer Update
16 Nov 2022, 19:33Its still showing connection without internet
CF
Chantel F's update16 Nov 2022, 19:33
Reviewer Update
Its still showing connection without internet
Rain's replyOfficial
17 Nov 2022, 08:35Hi Chantel.
Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
Best regards,
Rain's reply17 Nov 2022, 08:35
Official
Hi Chantel.
Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
Please note that there is an alarm on the site in the area. our technicians are working on the site at the moment
I do apologize for the inconvenience
Best regards,
CF
Chantel F's updateReviewer Update
17 Nov 2022, 11:31Any news?
CF
Chantel F's update17 Nov 2022, 11:31
Reviewer Update
Any news?
Rain's replyOfficial
17 Nov 2022, 12:00I will check with the team regarding the towers.
In the meantime, there is an online tower that is 0.99km away from 6 Park Street, Deneysville. Please try latching to the tower using the optimisation tool on your rain dashboard using the following steps: · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
In the meantime, there is an online tower that is 0.99km away from 6 Park Street, Deneysville. Please try latching to the tower using the optimisation tool on your rain dashboard using the following steps: · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
Best regards,
Rain's reply17 Nov 2022, 12:00
Official
I will check with the team regarding the towers.
In the meantime, there is an online tower that is 0.99km away from 6 Park Street, Deneysville. Please try latching to the tower using the optimisation tool on your rain dashboard using the following steps: · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
In the meantime, there is an online tower that is 0.99km away from 6 Park Street, Deneysville. Please try latching to the tower using the optimisation tool on your rain dashboard using the following steps: · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Thereafter, monitor your connection and try the above steps again if necessary.
Best regards,
CF
Chantel F's updateReviewer Update
17 Nov 2022, 16:05This sim card is near Vaal Marina. We got it for my in-laws.
CF
Chantel F's update17 Nov 2022, 16:05
Reviewer Update
This sim card is near Vaal Marina. We got it for my in-laws.
Rain's replyOfficial
17 Nov 2022, 16:36Please could you provide us with the full address where it is being used?
Best regards,
Rain's reply17 Nov 2022, 16:36
Official
Please could you provide us with the full address where it is being used?
Best regards,
CF
Chantel F's updateReviewer Update
17 Nov 2022, 16:48Van Niekerks rus, R549, Midvaal, I know it shows that they don't have coverage but they have been using Rain since last year at the same address
CF
Chantel F's update17 Nov 2022, 16:48
Reviewer Update
Van Niekerks rus, R549, Midvaal, I know it shows that they don't have coverage but they have been using Rain since last year at the same address
Rain's replyOfficial
18 Nov 2022, 09:51Thank you for advising.
I am checking with the team regarding the site. I will advise once feedback has been received.
I am checking with the team regarding the site. I will advise once feedback has been received.
Best regards,
Rain's reply18 Nov 2022, 09:51
Official
Thank you for advising.
I am checking with the team regarding the site. I will advise once feedback has been received.
I am checking with the team regarding the site. I will advise once feedback has been received.
Best regards,
CF
Chantel F's updateReviewer Update
18 Nov 2022, 15:28No update?
CF
Chantel F's update18 Nov 2022, 15:28
Reviewer Update
No update?
Rain's replyOfficial
18 Nov 2022, 15:44Please can you provide the GPS coordinates where the sim is being used as we require the correct location
Best regards,
Rain's reply18 Nov 2022, 15:44
Official
Please can you provide the GPS coordinates where the sim is being used as we require the correct location
Best regards,
Rain's replyOfficial
18 Nov 2022, 15:46Kindly note that I am awaiting feedback from the team regarding the tower. As soon as feedback has been received, I will update you.
Best regards,
Rain's reply18 Nov 2022, 15:46
Official
Kindly note that I am awaiting feedback from the team regarding the tower. As soon as feedback has been received, I will update you.
Best regards,
CF
Chantel F's updateReviewer Update
18 Nov 2022, 18:21GPS Coordinates -26.80848,28.1408
CF
Chantel F's update18 Nov 2022, 18:21
Reviewer Update
GPS Coordinates -26.80848,28.1408
Rain's replyOfficial
18 Nov 2022, 18:41Thank you for the requested information.
We are awaiting feedback as your serving tower is down, once feedback has been provided we will be in contact
We are awaiting feedback as your serving tower is down, once feedback has been provided we will be in contact
Best regards,
Rain's reply18 Nov 2022, 18:41
Official
Thank you for the requested information.
We are awaiting feedback as your serving tower is down, once feedback has been provided we will be in contact
We are awaiting feedback as your serving tower is down, once feedback has been provided we will be in contact
Best regards,
CF
Chantel F's updateReviewer Update
19 Nov 2022, 15:08Any update today?
CF
Chantel F's update19 Nov 2022, 15:08
Reviewer Update
Any update today?
Rain's replyOfficial
19 Nov 2022, 15:26They are still busy working on getting the tower restored, currently, there is no ETr
Best regards,
Rain's reply19 Nov 2022, 15:26
Official
They are still busy working on getting the tower restored, currently, there is no ETr
Best regards,
CF
Chantel F's updateReviewer Update
20 Nov 2022, 20:09Its been 4 whole days without internet? How long will it take for them to fix the tower?
CF
Chantel F's update20 Nov 2022, 20:09
Reviewer Update
Its been 4 whole days without internet? How long will it take for them to fix the tower?
Rain's replyOfficial
21 Nov 2022, 08:24The site is still down. I will check with the network team what is going on
Best regards,
Rain's reply21 Nov 2022, 08:24
Official
The site is still down. I will check with the network team what is going on
Best regards,
CF
Chantel F's updateReviewer Update
21 Nov 2022, 14:04Can you reset our sim on *** please, ita running on 0.03mbps.
Any news about our other simcard, ***, its been 5 days now since we had internet on that sim card
Any news about our other simcard, ***, its been 5 days now since we had internet on that sim card
CF
Chantel F's update21 Nov 2022, 14:04
Reviewer Update
Can you reset our sim on *** please, ita running on 0.03mbps.
Any news about our other simcard, ***, its been 5 days now since we had internet on that sim card
Any news about our other simcard, ***, its been 5 days now since we had internet on that sim card
Rain's replyOfficial
21 Nov 2022, 14:27Please note that we have detached the sim card.
From the feedback we received, there's a faulty transformer in the area which has affected the tower - issue in-hand with Eskom.
From the feedback we received, there's a faulty transformer in the area which has affected the tower - issue in-hand with Eskom.
Best regards,
Rain's reply21 Nov 2022, 14:27
Official
Please note that we have detached the sim card.
From the feedback we received, there's a faulty transformer in the area which has affected the tower - issue in-hand with Eskom.
From the feedback we received, there's a faulty transformer in the area which has affected the tower - issue in-hand with Eskom.
Best regards,
CF
Chantel F's updateReviewer Update
22 Nov 2022, 12:06What is going on with your network? On our *** simcard, the internet is on for 5 minutes then it drops and its off then after a while its on again for 5 mins then it drops again. This has been going on since yesterday. Without wifi I can do work with my machines and I am losing income.
Any update about the transformer on our other sim card?
Any update about the transformer on our other sim card?
CF
Chantel F's update22 Nov 2022, 12:06
Reviewer Update
What is going on with your network? On our *** simcard, the internet is on for 5 minutes then it drops and its off then after a while its on again for 5 mins then it drops again. This has been going on since yesterday. Without wifi I can do work with my machines and I am losing income.
Any update about the transformer on our other sim card?
Any update about the transformer on our other sim card?
CF
Chantel F's updateReviewer Update
22 Nov 2022, 14:13No feedback? This is still happening every 5 minutes
CF
Chantel F's update22 Nov 2022, 14:13
Reviewer Update
No feedback? This is still happening every 5 minutes
Rain's replyOfficial
22 Nov 2022, 17:24Please note that the sites you usually connect to are currently experiencing technical difficulties. Our team is aware of the issue, and are working on getting it resolved as soon as possible. We are currently awaiting feedback on the transformer in the area.
I have reset the sim card on ***. There is a minor alarm on one of the sites it usually connect to. Please switch off the device for 10 minutes, then monitor your connection.
I have reset the sim card on ***. There is a minor alarm on one of the sites it usually connect to. Please switch off the device for 10 minutes, then monitor your connection.
Best regards,
Rain's reply22 Nov 2022, 17:24
Official
Please note that the sites you usually connect to are currently experiencing technical difficulties. Our team is aware of the issue, and are working on getting it resolved as soon as possible. We are currently awaiting feedback on the transformer in the area.
I have reset the sim card on ***. There is a minor alarm on one of the sites it usually connect to. Please switch off the device for 10 minutes, then monitor your connection.
I have reset the sim card on ***. There is a minor alarm on one of the sites it usually connect to. Please switch off the device for 10 minutes, then monitor your connection.
Best regards,
CF
Chantel F's updateReviewer Update
22 Nov 2022, 20:23Have been switching it off for 10 mins almost every time it goes off. It keeps on happening
CF
Chantel F's update22 Nov 2022, 20:23
Reviewer Update
Have been switching it off for 10 mins almost every time it goes off. It keeps on happening
Rain's replyOfficial
23 Nov 2022, 14:33Hi Chantal.
I do apologize for the delay in response. Please advise on which account is the issue occurring so that we can reset your sim. Please note that we are awaiting feedback regarding the tower in Vaal Marina and I am pushing for feedback.
I do apologize for the delay in response. Please advise on which account is the issue occurring so that we can reset your sim. Please note that we are awaiting feedback regarding the tower in Vaal Marina and I am pushing for feedback.
Best regards,
Rain's reply23 Nov 2022, 14:33
Official
Hi Chantal.
I do apologize for the delay in response. Please advise on which account is the issue occurring so that we can reset your sim. Please note that we are awaiting feedback regarding the tower in Vaal Marina and I am pushing for feedback.
I do apologize for the delay in response. Please advise on which account is the issue occurring so that we can reset your sim. Please note that we are awaiting feedback regarding the tower in Vaal Marina and I am pushing for feedback.
Best regards,
CF
Chantel F's updateReviewer Update
30 Nov 2022, 20:32Any update on the tower? Its been 2 weeks. We are paying for a service that we cant use?
CF
Chantel F's update30 Nov 2022, 20:32
Reviewer Update
Any update on the tower? Its been 2 weeks. We are paying for a service that we cant use?
Rain's replyOfficial
01 Dec 2022, 09:44Hi Chantal.
I am following up with the team regarding the tower and will update you with the feedback.
I am following up with the team regarding the tower and will update you with the feedback.
Best regards,
Rain's reply01 Dec 2022, 09:44
Official
Hi Chantal.
I am following up with the team regarding the tower and will update you with the feedback.
I am following up with the team regarding the tower and will update you with the feedback.
Best regards,
CF
Chantel F's updateReviewer Update
01 Dec 2022, 21:02Since 9:44 this morning, with no feedback?
CF
Chantel F's update01 Dec 2022, 21:02
Reviewer Update
Since 9:44 this morning, with no feedback?
Rain's replyOfficial
02 Dec 2022, 19:42Hi Chantel.
We apologise for the delayed response.
Kindly note that from the latest update from our networks team, the tower has been temporarily decommissioned due to the vandalism on the transformer in the area. Our sincere apologies for the inconvenience caused. Please advise on how you wish to proceed with your 4G service so that we can assist you further.
We apologise for the delayed response.
Kindly note that from the latest update from our networks team, the tower has been temporarily decommissioned due to the vandalism on the transformer in the area. Our sincere apologies for the inconvenience caused. Please advise on how you wish to proceed with your 4G service so that we can assist you further.
Best regards,
Rain's reply02 Dec 2022, 19:42
Official
Hi Chantel.
We apologise for the delayed response.
Kindly note that from the latest update from our networks team, the tower has been temporarily decommissioned due to the vandalism on the transformer in the area. Our sincere apologies for the inconvenience caused. Please advise on how you wish to proceed with your 4G service so that we can assist you further.
We apologise for the delayed response.
Kindly note that from the latest update from our networks team, the tower has been temporarily decommissioned due to the vandalism on the transformer in the area. Our sincere apologies for the inconvenience caused. Please advise on how you wish to proceed with your 4G service so that we can assist you further.
Best regards,
CF
Chantel F's updateReviewer Update
02 Dec 2022, 20:57So there will be no longer coverage in that area?
CF
Chantel F's update02 Dec 2022, 20:57
Reviewer Update
So there will be no longer coverage in that area?
Rain's replyOfficial
03 Dec 2022, 11:11As the site has been temporarily decommissioned, we cannot confirm the ETA for it's restoration. Considering that you fall out of coverage and the tower you usually latch to is down, you can attempt latching to the other tower's using the optimisation tool on your rain dashboard with the following steps:
· Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Please use this information to make an informed decision on how you wish to proceed with your 4G service.
· Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Please use this information to make an informed decision on how you wish to proceed with your 4G service.
Best regards,
Rain's reply03 Dec 2022, 11:11
Official
As the site has been temporarily decommissioned, we cannot confirm the ETA for it's restoration. Considering that you fall out of coverage and the tower you usually latch to is down, you can attempt latching to the other tower's using the optimisation tool on your rain dashboard with the following steps:
· Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Please use this information to make an informed decision on how you wish to proceed with your 4G service.
· Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. · Scroll down to Optimize and move your device around according to the direction of the tower. ( Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight )· Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.
Please use this information to make an informed decision on how you wish to proceed with your 4G service.
Best regards,
CF
Chantel F's updateReviewer Update
07 Dec 2022, 19:46Can you pleases reset pur connection on *** its so slow I cant even do a speed test.
I still need to speak to my in-laws about the other sim, will let you know as soon as I as have an answer
I still need to speak to my in-laws about the other sim, will let you know as soon as I as have an answer
CF
Chantel F's update07 Dec 2022, 19:46
Reviewer Update
Can you pleases reset pur connection on *** its so slow I cant even do a speed test.
I still need to speak to my in-laws about the other sim, will let you know as soon as I as have an answer
I still need to speak to my in-laws about the other sim, will let you know as soon as I as have an answer
Rain's replyOfficial
08 Dec 2022, 09:08Hi Chantal.
My apologies for the delay in response.
Kindly note that the sim card has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
My apologies for the delay in response.
Kindly note that the sim card has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Best regards,
Rain's reply08 Dec 2022, 09:08
Official
Hi Chantal.
My apologies for the delay in response.
Kindly note that the sim card has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
My apologies for the delay in response.
Kindly note that the sim card has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Best regards,
CF
Chantel F's updateReviewer Update
09 Dec 2022, 10:56Hi, can you please reset connection again on ***
CF
Chantel F's update09 Dec 2022, 10:56
Reviewer Update
Hi, can you please reset connection again on ***
Rain's replyOfficial
09 Dec 2022, 14:22Hi Chantel.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Best regards,
Rain's reply09 Dec 2022, 14:22
Official
Hi Chantel.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
We will be awaiting your feedback regarding the other sim.
Best regards,
CF
Chantel F's updateReviewer Update
12 Dec 2022, 16:36Hi, I spoke to my in-laws and they said to cancel the sim on ***, its been over a month that they didn't have connection, theres no reason for keeping it due to the decommissioning of your tower.
CF
Chantel F's update12 Dec 2022, 16:36
Reviewer Update
Hi, I spoke to my in-laws and they said to cancel the sim on ***, its been over a month that they didn't have connection, theres no reason for keeping it due to the decommissioning of your tower.
CF
Chantel F's updateReviewer Update
12 Dec 2022, 16:36Please do not cancel our other sim card
CF
Chantel F's update12 Dec 2022, 16:36
Reviewer Update
Please do not cancel our other sim card
Rain's replyOfficial
12 Dec 2022, 17:01Hi Chantel.
Thank you for advising.
Kindly note that we have processed the immediate cancellation of the sim card tied to ***.
Thank you for advising.
Kindly note that we have processed the immediate cancellation of the sim card tied to ***.
Best regards,
Rain's reply12 Dec 2022, 17:01
Official
Hi Chantel.
Thank you for advising.
Kindly note that we have processed the immediate cancellation of the sim card tied to ***.
Thank you for advising.
Kindly note that we have processed the immediate cancellation of the sim card tied to ***.
Best regards,
CF
Chantel F's updateReviewer Update
12 Dec 2022, 17:08Thank you so much
CF
Chantel F's update12 Dec 2022, 17:08
Reviewer Update
Thank you so much
Rain's replyOfficial
12 Dec 2022, 17:43No problem.
Best regards,
Rain's reply12 Dec 2022, 17:43
Official
No problem.
Best regards,
CF
Chantel F's updateReviewer Update
12 Dec 2022, 18:38I am so sorry for the inconvenience, my husband wants to keep the sim on my name, did you already cancel it?
CF
Chantel F's update12 Dec 2022, 18:38
Reviewer Update
I am so sorry for the inconvenience, my husband wants to keep the sim on my name, did you already cancel it?
Rain's replyOfficial
12 Dec 2022, 19:15Kindly note that unfortunately, the sim card has been effectively cancelled. You may need to purchase a new sim card from the rain website.
Best regards,
Rain's reply12 Dec 2022, 19:15
Official
Kindly note that unfortunately, the sim card has been effectively cancelled. You may need to purchase a new sim card from the rain website.
Best regards,
CF
Chantel F's updateReviewer Update
14 Dec 2022, 13:17Can you please reset our connection on *** th3 internet is very slow
CF
Chantel F's update14 Dec 2022, 13:17
Reviewer Update
Can you please reset our connection on *** th3 internet is very slow
Rain's replyOfficial
14 Dec 2022, 13:28Hi Chantal.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
Best regards,
Rain's reply14 Dec 2022, 13:28
Official
Hi Chantal.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
Your connection has been reset. Please turn off your device for 10 minutes and then test the connection.
Best regards,
CF
Chantel F's updateReviewer Update
14 Dec 2022, 13:54Thank you much better
CF
Chantel F's update14 Dec 2022, 13:54
Reviewer Update
Thank you much better
Rain's replyOfficial
14 Dec 2022, 14:01You are welcome
Best regards,
Rain's reply14 Dec 2022, 14:01
Official
You are welcome
Best regards,
CF
Chantel F's updateReviewer Update
23 Dec 2022, 09:17Good day can you reset our connection again on ***
Thank you
Thank you
CF
Chantel F's update23 Dec 2022, 09:17
Reviewer Update
Good day can you reset our connection again on ***
Thank you
Thank you
Rain's replyOfficial
23 Dec 2022, 11:48Done, please reboot and test
Best regards,
Rain's reply23 Dec 2022, 11:48
Official
Done, please reboot and test
Best regards,
CF
Chantel F's updateReviewer Update
26 Dec 2022, 07:42Good day, can you please reset our connection again please.
CF
Chantel F's update26 Dec 2022, 07:42
Reviewer Update
Good day, can you please reset our connection again please.
Rain's replyOfficial
26 Dec 2022, 09:58Done, please reboot and test
Best regards,
Rain's reply26 Dec 2022, 09:58
Official
Done, please reboot and test
Best regards,
CF
Chantel F's updateReviewer Update
28 Dec 2022, 12:27Can you please reset again.
CF
Chantel F's update28 Dec 2022, 12:27
Reviewer Update
Can you please reset again.
CF
Chantel F's updateReviewer Update
28 Dec 2022, 19:33Our internet has been off for over an hour, please reset our connection
CF
Chantel F's update28 Dec 2022, 19:33
Reviewer Update
Our internet has been off for over an hour, please reset our connection
Rain's replyOfficial
29 Dec 2022, 09:30I have detached the sim card, please switch off the device for 10 min
Best regards,
Rain's reply29 Dec 2022, 09:30
Official
I have detached the sim card, please switch off the device for 10 min
Best regards,
CF
Chantel F's updateReviewer Update
02 Jan 2023, 13:52Can you please reset our connection again.
CF
Chantel F's update02 Jan 2023, 13:52
Reviewer Update
Can you please reset our connection again.
Rain's replyOfficial
02 Jan 2023, 14:00please note that your has been canceled you will not have any connection
Best regards,
Rain's reply02 Jan 2023, 14:00
Official
please note that your has been canceled you will not have any connection
Best regards,
Rain's replyOfficial
02 Jan 2023, 14:02***, this sim card we have detached of the network please reboot and test
Best regards,
Rain's reply02 Jan 2023, 14:02
Official
***, this sim card we have detached of the network please reboot and test
Best regards,
CF
Chantel F's updateReviewer Update
08 Mar 2023, 11:53Hi, I am trying to help our friends, they are struggling with their Rain since Sunday, it keeps on saying connected without internet. Can you please check for me what is going on, the email connected to the sim card is ***
CF
Chantel F's update08 Mar 2023, 11:53
Reviewer Update
Hi, I am trying to help our friends, they are struggling with their Rain since Sunday, it keeps on saying connected without internet. Can you please check for me what is going on, the email connected to the sim card is ***
Rain's replyOfficial
08 Mar 2023, 14:06Hi Chantel
Please note we have refreshed the connection, please advise them to reboot and test
Please note we have refreshed the connection, please advise them to reboot and test
Best regards,
Rain's reply08 Mar 2023, 14:06
Official
Hi Chantel
Please note we have refreshed the connection, please advise them to reboot and test
Please note we have refreshed the connection, please advise them to reboot and test
Best regards,
CF
Chantel F's updateReviewer Update
04 Sept 2023, 20:04Hi can you please reboot my husband's simcard on ***, he has been struggling for the past 2 weeks.
CF
Chantel F's update04 Sept 2023, 20:04
Reviewer Update
Hi can you please reboot my husband's simcard on ***, he has been struggling for the past 2 weeks.