MT
Mawuze T
1 reviews | Active since May 2023
02 Sept 2026, 19:00
Requesting payment twice
I lost connection on the 25/08/2026. I then made a payment on the 27/08/2026. I was reconnected immediately. I then lost connection on the 2/09/2026. Which I don't under why or how.
I had a chat with their AI assistant, Sam. That thing didn't know what it was talking about. I asked why do I lose connection on the 25th and reconnect when I pay. It said my month is from the 1st till the last day of the month. Then I asked, if thats the case why does my cover disconnect on the 25th. It changed to say my month is from the 25th to the 25th.
All of this because I changed my debit date to the 1st.
I processed to ask, the money I paid on the 27th is for which cycle? It said it was for September. But that time im disconnected.
I need a human, with a brain to explain this. I can't pay twice. That Sam thing doesn't even stick to their story. No knowledge of the company policy or payments. I want to be refunded for the money I paid today. If I change my debit date to the 5th now, then I will be told that I need to pay again? This is day light *******.
I need answers. Not this confused AI assistant, and my refund.
Do better!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
02 Sept 2026, 19:58 Hi Mawuze,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain
Best regards,
Rain's reply02 Sept 2026, 19:58
Official
Hi Mawuze,
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain
Thank you for bringing this to our attention. We're sorry to hear this has been your experience.
We’re looking into your enquiry and will reach out with an update.
Regards.
rain
Best regards,
Rain's replyOfficial
02 Sept 2026, 19:59Hi Mawuze
We would like to help resolve the issue you're experiencing.
Could you kindly confirm the contact number/email linked to your rain profile ?
Regards,
rain.
We would like to help resolve the issue you're experiencing.
Could you kindly confirm the contact number/email linked to your rain profile ?
Regards,
rain.
Best regards,
Rain's reply02 Sept 2026, 19:59
Official
Hi Mawuze
We would like to help resolve the issue you're experiencing.
Could you kindly confirm the contact number/email linked to your rain profile ?
Regards,
rain.
We would like to help resolve the issue you're experiencing.
Could you kindly confirm the contact number/email linked to your rain profile ?
Regards,
rain.
Best regards,
MT
Mawuze T's updateReviewer Update
02 Sept 2026, 20:36***
Contact me on ***
Contact me on ***
MT
Mawuze T's update02 Sept 2026, 20:36
Reviewer Update
***
Contact me on ***
Contact me on ***
Rain's replyOfficial
03 Sept 2026, 11:44HI Muvo,
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
Best regards,
Rain's reply03 Sept 2026, 11:44
Official
HI Muvo,
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
We made several attempts to reach you by phone in order to offer our assistance, but unfortunately, there was no response on your end. We kindly ask that you provide us with an alternative contact number so that we can get in touch with you more effectively.
Regards,
rain
Best regards,
MT
Mawuze T's updateReviewer Update
03 Sept 2026, 15:13I did provide an alternative number on my previous reply. I give consent that you communicate with my sister as she is the account payer.
Call on *** or send emai on ***
Call on *** or send emai on ***
MT
Mawuze T's update03 Sept 2026, 15:13
Reviewer Update
I did provide an alternative number on my previous reply. I give consent that you communicate with my sister as she is the account payer.
Call on *** or send emai on ***
Call on *** or send emai on ***
Rain's replyOfficial
03 Sept 2026, 15:59Hey Thusi,
We have been trying to contact you on both numbers provided to us to contact you, but still no luck.
However, your account is in order. The change of payment date made it seem as if you were charged twice.
Please view your invoice for more clarity.
Regards,
rain
We have been trying to contact you on both numbers provided to us to contact you, but still no luck.
However, your account is in order. The change of payment date made it seem as if you were charged twice.
Please view your invoice for more clarity.
Regards,
rain
Best regards,
Rain's reply03 Sept 2026, 15:59
Official
Hey Thusi,
We have been trying to contact you on both numbers provided to us to contact you, but still no luck.
However, your account is in order. The change of payment date made it seem as if you were charged twice.
Please view your invoice for more clarity.
Regards,
rain
We have been trying to contact you on both numbers provided to us to contact you, but still no luck.
However, your account is in order. The change of payment date made it seem as if you were charged twice.
Please view your invoice for more clarity.
Regards,
rain
Best regards,
MT
Mawuze T's updateReviewer Update
04 Sept 2026, 11:50Please explain to me why did your AI assist Sam said that, the debit that was taken on the 27th was for the next circle. Meaning that it was for September.
Also, why do you cut my connection on the 25th (old debit date) and reconnect me when I make the payment (27/08/2026), if I'm insured from the 25th till the 25th. Was I paying ahead or for the current month?
You are trying to tell me that when I made the payment on the 27th that was for August? then why would that connect me for September till the 25th?
Please call me at 13:00 on ***.
Thank you.
Also, why do you cut my connection on the 25th (old debit date) and reconnect me when I make the payment (27/08/2026), if I'm insured from the 25th till the 25th. Was I paying ahead or for the current month?
You are trying to tell me that when I made the payment on the 27th that was for August? then why would that connect me for September till the 25th?
Please call me at 13:00 on ***.
Thank you.
MT
Mawuze T's update04 Sept 2026, 11:50
Reviewer Update
Please explain to me why did your AI assist Sam said that, the debit that was taken on the 27th was for the next circle. Meaning that it was for September.
Also, why do you cut my connection on the 25th (old debit date) and reconnect me when I make the payment (27/08/2026), if I'm insured from the 25th till the 25th. Was I paying ahead or for the current month?
You are trying to tell me that when I made the payment on the 27th that was for August? then why would that connect me for September till the 25th?
Please call me at 13:00 on ***.
Thank you.
Also, why do you cut my connection on the 25th (old debit date) and reconnect me when I make the payment (27/08/2026), if I'm insured from the 25th till the 25th. Was I paying ahead or for the current month?
You are trying to tell me that when I made the payment on the 27th that was for August? then why would that connect me for September till the 25th?
Please call me at 13:00 on ***.
Thank you.
Rain's replyOfficial
04 Sept 2026, 12:01Hi Mawuze.
We will call you at 1 pm as requested.
Regards,
rain
We will call you at 1 pm as requested.
Regards,
rain
Best regards,
Rain's reply04 Sept 2026, 12:01
Official
Hi Mawuze.
We will call you at 1 pm as requested.
Regards,
rain
We will call you at 1 pm as requested.
Regards,
rain
Best regards,
Rain's replyOfficial
04 Sept 2026, 13:13Hi Muvo. Thanks for your time on the call. If you need any further assistance, please do not hesitate to get in touch with us. Thanks, rain
Best regards,
Rain's reply04 Sept 2026, 13:13
Official
Hi Muvo. Thanks for your time on the call. If you need any further assistance, please do not hesitate to get in touch with us. Thanks, rain
Best regards,