Requesting for refund of debits.

I am writing to request an urgent refund of the money that has been deducted from my account on 01 September 2022 and also 01 October 2022 by Rain Mobile Internet, despite me formally requesting a deactivation of my account since 14 August 2022, since I travelled out of the country. l have already gave the call center agent the address where to collect the device since then. And also cancelled the subscription on the app already. Rain needs to STOP deducting my account and please arrange my refund as soon as possible. Their email is not going through and as well as the phone number ***).