Request for cancelation ignored

Item: Rain
Rating: 1
Author: Isabel K

I have requested on the 12th of April for my 5G to be cancelled due to connectivity without internet and slow speed. I have numerous problems with this new plan and no one has managed to get back to me. I have sent numerous emails and tried to cancel three times since the 12th. Now I need to pay for data when I have requested a deactivation. It's been 5 days and I have not received any help from anyone

Helpful (0)

Replies (2)

Rain's replyOfficial

17 Apr 2022, 11:03

Hi Isabel

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's reply17 Apr 2022, 11:03

Official

Hi Isabel

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you, rain.

Rain's replyOfficial

20 Apr 2022, 13:17

Hey Isabel, we are happy that you are happy and everything is sorted. Let us know if you ever need further help.

Thanks, rain

Rain's reply20 Apr 2022, 13:17

Official

Hey Isabel, we are happy that you are happy and everything is sorted. Let us know if you ever need further help.

Thanks, rain