Request for Assistance and Feedback on Service Experience

I recently encountered an issue with Rain that I believe is important for potential users to be aware of. On 29/03/2024, I mistakenly entered the wrong PIN on my phone and needed assistance in retrieving my PUK number to resolve the issue. Initially, I attempted to find my PUK number through Rain's website but was unable to locate it there. I then contacted Rain support and spoke with Rajev on 29/03/2024. Despite explaining the urgency of my situation, Rajev's service was unprofessional, and the issue remained unresolved. Subsequently, I reached out to another representative on 31/03/2024 and provided all necessary information, including my Reference Number: ***4. However, there was no progress in resolving the issue. What frustrated me the most was the fact that retrieving a simple PUK number became a cumbersome process due to the unavailability of essential information on my profile and the lack of training or system access for Rain's agents. Based on my experience, I recommend potential users to consider these factors before choosing Rain as their service provider. It's crucial to ensure that essential support systems are in place to avoid similar inconveniences.