Request for Account Review & Billing Recalculation - ***

I am requesting assistance from Rain’s billing team regarding account ***.

My service was on a month-to-month subscription that was suspended after approximately 10 days of use. The account currently reflects an outstanding balance of R4,821.00 built up over subsequent months while the line was inactive.

Since I am unable to log in to my profile online and direct email support is unmonitored, I am posting here to request that an escalations agent review this account, recalculate the balance for the active usage period, and confirm the closure of the line.

DESMOND account #***8.