MW
Marianne W
1 reviews | Active since Sept 2022
24 Dec 2025, 10:11
Reporting Rain to NCC
My ****py internet service has been totally disconnected this morning despite my account being up to date and payment date is only tomorrow. On the router it says check account, when I checked my account it shows up to date. I am reporting Rain to the National Consumers Commission and I hope other users do the same. I'm reading some other reviews and I think this it totally unacceptable for you to provide a 'service' and not deliver the product we pay for! I have been struggling with internet connection since September and all your consultants do is make empty promises. Today, I called thrice, holding for more than 40 minutes each time! This is frustrating
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
24 Dec 2025, 10:22Hi Marianne
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply24 Dec 2025, 10:22
Official
Hi Marianne
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MW
Marianne W's updateReviewer Update
24 Dec 2025, 11:57It's not working.
MW
Marianne W's update24 Dec 2025, 11:57
Reviewer Update
It's not working.
MW
Marianne W's updateReviewer Update
24 Dec 2025, 12:05How do I get through to your customer service? Now all of a sudden my account shows over due? And I just noticed my account was not credited as promised by your manager/supervisor.
MW
Marianne W's update24 Dec 2025, 12:05
Reviewer Update
How do I get through to your customer service? Now all of a sudden my account shows over due? And I just noticed my account was not credited as promised by your manager/supervisor.
MW
Marianne W's updateReviewer Update
07 Jan 2026, 23:07Thank you for your response but being online is not the issue, the continued disconnection from the server has been the problem since the first time I logged this complaint months ago and no one is able to assist up until now. How can we work, stream etc with an internet service that disconnects every single day with download speeds as low as 2mbps!
MW
Marianne W's update07 Jan 2026, 23:07
Reviewer Update
Thank you for your response but being online is not the issue, the continued disconnection from the server has been the problem since the first time I logged this complaint months ago and no one is able to assist up until now. How can we work, stream etc with an internet service that disconnects every single day with download speeds as low as 2mbps!