MA
Muhammad A

1 reviews | Active since Sept 2024

09 Sept 2024, 11:00

Reporting rain

Terrible service from Rain.co.za , the network speed always fluctuates, very little to no assistance when it comes to helping its clients with problems we face with the network provider ! I've been sending requests to cancel my account for months and they have not been able to assist me when I needed it. Now they are claiming over a 1000 rand from me for a service I haven't used since March

I requested assistance again this morning and hopefully wait for assistance.

Nobody else should ever make that mistake of taking up a rain subscription, it's the worst network that you could ever get

0
Replies (3)
Rain
Rain's reply09 Sept 2024, 14:16
Official
Hi Muhammad,

Thank you for bringing this to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Best regards,

Rain
Rain's reply09 Sept 2024, 15:46
Official
Hi Muhammad,

Thank you for taking our call, we will call you back at the requested time.

Regards,
rain.

Best regards,

Rain
Rain's reply09 Sept 2024, 18:26
Official
Hi,

Please be advised that we are aware of the issue.

We have escalated the matter to the relevant department.

Once feedback is provided, we will then reach out and assist you further.

Thanks,

rain.

Best regards,