Report Rain to ICASA / National Consumer Commission for lack of service / connectivity

I have billed Rain for 12 months of zero service in 2020 / 2021 when loadshedding was at its peak and Rain advised me over the phone that they had no battery backups on their towers. Called was placed around April - June in 2021. They said maybe by the end of the year. We had NO connectivity during loadshedding (which was at stage 6 / 8 then). So, I'm billing Rain for 12 months - R8,388. Why pay for a service when there is none?

For those of you who wish to lay a formal complaint which I am in the process of doing, you can use the following URL address and your complaint will either be dealt with by ICASA or the National Consumer Commission depending on your complaint (service / billing issue etc).

https://www.icasa.org.za/pages/consumer-complaints-procedure

Quote:

"COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS

Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service Complaints about the billing of data services, voice services and international roaming."

AND

"Complaints regarding contract terms and conditions, faulty handsets, misleading advertising or misrepresentation, and value-added services such as call-limit agreements should be directed to the National Consumer Commission"

I am sure there are a lot of you out there that have had similar issues with Rain (pathetic service, pathetic connectivity and harass you after you cancel / leave Rain). Report them like I am busy doing now. Them and their sidekick NUDEBT.

Hopefully the above helps and the more complaints the authorities receive, the better. Say NO to zero service!