Replacement Router

My wifi router burned, I called Rain SA on the 18th August 2026 for a replacement router. I was told a consultant from collections will call me back. I have not received the call. I called again on the 19th August 2026, again i was told a consultant form collections will call me back. The call came through, but i missed it. I called again on the 20th August, i got the call from collections, but the call got cut or was dropped. Tey never called me back. I called on the 21st, they then told me i need to go to a Rain store with my router for them to check it out. There no Rain store close to me, this an inconvenience, because i have to buy data, which is very very expensive for me. While i am paying for my wifi.

I would like for them to get me a replacement router and deliver it at my home.