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Fikile

1 reviews | Active since Aug 2025

04 Mar 2026, 10:32

REPLACE MY DEVICE!!!!

I am sooooo dissapointed and frustrated by the horrible service from RAIN. I paid for a device replacement on January 25th and my device has not been replaced. I send emails and call 500 times a day. Reference tickets are open and my issue gets "escalated" but nothing happens.

I WORK FROM HOME! I NEED INTERNET TO DO MY JOB.

0
Replies (6)
Rain
Rain's reply04 Mar 2026, 10:53
Official
Hi Fikile,

 Thank you for bringing your query to our attention,

 We will be in touch to further assist.

 Regards,
 rain.

Best regards,

Rain
Rain's reply04 Mar 2026, 10:54
Official
Hi Fikile, 

As discussed yesterday, we are working on getting you a replacement device.

Regards. 

Best regards,

F
Fikile's update04 Mar 2026, 13:30
Reviewer Update
Thank you so much for assisting me, everything has been resolved and my router is on the way. A special shout out to Amogelang :) she was so sweet and made the process quick and easy.

My apologies for my tantrum. I was so anxious.

I am a happy customer again:)
Rain
Rain's reply04 Mar 2026, 15:33
Official
Hi Fikile, 

Positive feedback is always encouraging. We appreciate your acknowledgment and kind words. 

Thank you. 
rain. 

Best regards,

F
Fikile's update05 Mar 2026, 15:39
Reviewer Update
Hi Rain

I received the new device :) the router is plugged and is working well. The gentleman was very professional and assisted me.

THANK YOU SO MUCH
Rain
Rain's reply05 Mar 2026, 15:50
Official
Hi Fikile

Thank you for the update. 

Positive feedback is always encouraging, and we are committed to continually improving your experience. 

Regards,
rain.

Best regards,