Repeated Incorrect Billing

I am extremely frustrated with Rain’s billing system. It appears that I have been charged twice, yet again.

I called your call centre to query this and was told the double charge happened because I changed my payment date from the 25th to the 1st. However, this explanation does not make sense.

If I changed my payment date after I had already made a payment, and after the 1st of the month had passed, then I should not be charged again on some random date in the middle of the month. If my new payment date is the 1st, then I expect to be charged on the 1st, not on an arbitrary date that your system decides on.

Could someone please assist with this as a matter of urgency? This has happened more than once now, and quite frankly, it’s unacceptable. We can’t keep working like this. Your systems are unreliable and continue to cause billing confusion.

Please resolve this urgently.