Reoccurring Issue

I am experiencing a reoccurring issue. This is the 5th time that this has now happened in the last 5 months and it has only been 5 days of working internet since then. My previous reference number is ***6. I have packet loss of around 20% making remote work impossible.

I am getting a bit frustrated and tired of explaining this but every time I have this packet loss issue it is caused by a problem with the connection site. That connection site is in or near Sydenham and it is the tower that I have connected to for the last 5 months.

A technician came out and placed my outdoor router in the most optimal position.

I can't keep on going down for a week at a time and then re-explaining this issue as it is affecting my work. I have had good experiences with Rain but if this continues I will have to switch ISPs.