AN
Alvin N
1 reviews | Active since Mar 2019
11 Mar 2021, 09:27
Reinstating cancelled SIM card without consent
The Rain service is utterly disappointing. Rain mobile number *** was cancelled before the start of March 2021, as required, as the service was no longer needed. The company, without our approval, reinstated the SIM card from the beginning of March which they will effectively want to charge come end of the month. We have tried to contact them numerous times telling them that they must effect the cancellation but to no avail. Their support team just keeps sending emails without addressing the matter which is utterly disappointing.
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Replies (2)
Rain's replyOfficial
11 Mar 2021, 10:01Good morning Alvin.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply11 Mar 2021, 10:01
Official
Good morning Alvin.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
AN
Alvin N's updateReviewer Update
15 Mar 2021, 08:04Hi there
Despite your message, no one has called us.
Further, we received a message on 11 March 2021 from D. Ntshangase saying that the cancellation was effected but that is not the case as the profile is still active.
This is certainly very disappointing service as none of the consultants seem to be doing what they say they will do or will be done.
Despite your message, no one has called us.
Further, we received a message on 11 March 2021 from D. Ntshangase saying that the cancellation was effected but that is not the case as the profile is still active.
This is certainly very disappointing service as none of the consultants seem to be doing what they say they will do or will be done.
AN
Alvin N's update15 Mar 2021, 08:04
Reviewer Update
Hi there
Despite your message, no one has called us.
Further, we received a message on 11 March 2021 from D. Ntshangase saying that the cancellation was effected but that is not the case as the profile is still active.
This is certainly very disappointing service as none of the consultants seem to be doing what they say they will do or will be done.
Despite your message, no one has called us.
Further, we received a message on 11 March 2021 from D. Ntshangase saying that the cancellation was effected but that is not the case as the profile is still active.
This is certainly very disappointing service as none of the consultants seem to be doing what they say they will do or will be done.