Regular service interruption

Regular service interuption In February I was not working and I called to cancel my subscription due to financial constraints. The consultant who helped me indicated that I have been granted full subscription fee for February and for the subsequent months, March to May, I was going to pay a discounted fee of R400 something instead of R605. Now I am told I owe February and because this cannot be resolved my service has been suspended from the 1st October and I cannot work. The kids are also stranded at home. The next step now is to return the router but the treatment I have received is unpleasant. I am told the issue has been escalated but there is no progress feedback. I suspect the consultant who assisted me in Feb was not honest, she might have recorded that I need a payment plan, which is not true.